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OUR PLATFORM

Our ecommerce platform combines the extensive experience of our ecommerce team and benefits from a defined roadmap, with continual feature improvements and upgrades.

Maximise conversions and reduce operational costs with our market-leading Content Management System (CMS). Flexible & scalable it is built to deliver excellence and to facilitate online growth as your business evolves. 

With advanced product management capabilities, marketing tools and customer engagement features, developing an ecommerce website couldn’t be easier. Our CMS allows businesses to simplify the management of their online store whilst delivering a seamless user experience to customers. 

ECOMMERCE CMS
PRODUCT & CATEGORY MANAGEMENT TOOLS

Save time and provide fast product discovery for your customers using the broad range of product management tools within the platform. The system includes easy-to-use single click and drag-and-drop functions to quickly organise products and categories.

QUICKLY ADD IMAGES & CONTENT

Reduce staff administration hours with the intuitive image upload and content editing functions that our ecommerce solution offers. These functions help to increase the productivity of your ecommerce team and they put you firmly in control of your content and imagery.

STAY CONNECTED WITH SOCIAL MEDIA

Integration with the key social media sites is a must-have for every online retailer. Our platform allows your products and content to be shared easily, increasing your reach and keeping you connected with the people that matter most to your business.

ADVANCED PRODUCT MERCHANDISING

Our solution helps you maximise sales and focus your promotional activities with advanced merchandising options such as cross-selling, up-selling, link-selling and bundled items, to help you create an irresistible offering to your potential customers.

Marketing tools
FULL ADVERTISING CAMPAIGN CONTROL

Take control of all areas of your ecommerce website to support and launch campaigns at any time of the day or night. The system allows full control of all banner areas and enables automatic scheduling of content to ensure each campaign runs like clockwork.

PROMOTIONAL TOOLS FOR DISCOUNTS AND OFFERS

Tailor seasonal and bespoke promotions, discounts and offers to suit your business and customer. This CMS features a diverse range of options that intelligently work together to allow multiple promotions to run together, delivering maximum value.

CUSTOMER RATINGS & REVIEWS

Automatically capture valuable customer feedback and ratings, improve search performance, increase product sales and quickly identify areas requiring focus and change. You can even schedule reminders to optimise and improve response rates.

BUILT-IN SEO CAPABILITIES

Empower your internal marketing team with access to all search-related product, category and website fields, built to best practice search guidelines. The CMS also offers tiered permissions access to securely enable external support from Red Hot Penny.

Order Management
STREAMLINED CHECKOUT

Combining experience from millions of client transactions on our platform, the checkout process is optimised to maximise conversion rates and minimise basket abandonment. You need to give your customers as many opportunities to complete an order as possible.

FLEXIBLE SHIPPING OPTIONS

Whether you require split delivery or single package shipping, to London or to New York, pick-up on Monday morning or Sunday night; our platform allows you to get your products to your customers how, where and when they want them with SEKO Logistics integration.

CALL CENTRE SOLUTION

Receive, manage and edit your customers’ orders quickly and easily using the Mail Order Telephone Order (MOTO) module, empowering your ecommerce team and streamlining internal processes. This allows you to communicate with your customers quickly and easily.

CUSTOMER-MANAGED RETURNS MODULE

A happy, satisfied customer equals an efficient, hard-working team. Streamline your current returns process and ensure integrity of stock and order data with the integrated customer returns module, allowing internally-managed or customer-managed returns.

AUTOMATED ORDER NOTIFICATIONS

Easily set up automated email notifications based on your business processes keep your customers informed throughout their order’s progression. The emails can be designed to match your brand style and text can be edited quickly in-house or with our help.

Business Management
DETAILED & CUSTOMISED REPORTING

Analyse website metrics and quickly view ecommerce performance with simple one-click reporting, whether it is focusing on conversion rates or monthly sales reports. The reporting system can be as detailed or as basic as you require so you can focus on your online goals.

CUSTOMER DATABASE MANAGEMENT

You can build value, drive sales and increase engagement through efficient customer database management to power effective ecommerce marketing campaigns. Personalisation is becoming very important, our CMS can help you with that.

FACILITATE A HUGE ARRAY OF INTEGRATIONS

Integrate anytime, anywhere using our best-of-breed API. Our team of specialists can train you up and work with you through the integration of our CMS with any additional systems you may work with, nothing needs to be left behind.

IN-HOUSE ECOMMERCE SUPPORT TEAM

Support for every facet of your brand. System, user or site management, creative, marketing or product imagery. Whatever your ecommerce need is, we are here for you, to support, develop and grow your retail business. Think of us as an extension to your current team.

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